Privacy Policy

At Harleya London, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, subscribe to our updates, or interact with our brand online.

By using our website or purchasing from Harleya London, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Personal Details

This may include your full name, phone number, email address, shipping address, billing address, and any other details you provide while placing an order or contacting us.

Order Information

We collect information related to your purchases, including product details, order value, delivery status, payment status, and order history.

Payment Information

We may collect limited payment-related information such as payment confirmation, transaction reference, or payment method. Full card, banking, or sensitive payment details are usually processed securely by third-party payment providers and are not stored by Harleya London.

Communication Information

When you contact us through phone, email, WhatsApp, social media, website forms, or customer support channels, we may keep a record of your message, query, feedback, or complaint to assist you better.

Website Usage Information

When you visit our website, we may collect technical data such as your device type, browser type, IP address, pages visited, time spent on the website, referral source, and shopping activity.

Marketing and Preference Information

If you subscribe to our updates, offers, newsletters, or promotional messages, we may collect your marketing preferences and interaction history.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process, confirm, and deliver your orders.

• To contact you regarding your order, delivery, payment, or customer support request.

• To provide customer service and respond to your questions.

• To send order updates, promotional offers, product launches, and brand updates.

• To improve our website, products, services, and customer experience.

• To personalize your shopping experience and recommend relevant products.

• To prevent fraud, misuse, or unauthorized transactions.

• To comply with legal, tax, accounting, or regulatory requirements.

3. Marketing Communications

Harleya London may contact you through email, SMS, phone, WhatsApp, or social media platforms to share updates, offers, promotions, new product launches, or important service messages.

You can opt out of promotional communications at any time by contacting us or using the unsubscribe option where available. Please note that even if you opt out of marketing messages, we may still contact you regarding your order, delivery, payment, or important service-related matters.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve your browsing experience, understand website performance, remember your preferences, and show relevant advertisements.

Cookies may help us:

• Keep items in your cart.

• Understand how visitors use our website.

• Improve website speed and functionality.

• Measure advertising performance.

• Show relevant ads on platforms such as Facebook, Instagram, Google, TikTok, or other advertising networks.

You may disable cookies from your browser settings, but some website features may not work properly if cookies are disabled.

5. Sharing of Information

We do not sell your personal information. However, we may share necessary information with trusted third parties who help us operate our business and serve you better.

This may include:

• Courier and delivery partners.

• Payment processing partners.

• Website hosting and technology service providers.

• Customer support tools.

• Marketing and advertising platforms.

• Analytics service providers.

• Professional advisers, such as accountants, lawyers, or auditors.

• Government, legal, or regulatory authorities where required by law.

We only share information that is reasonably necessary for the relevant service or legal purpose.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no online platform, website, or digital transmission method can be guaranteed to be 100% secure. You are responsible for keeping your account details, password, and device access secure.

7. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, accounting, legal compliance, fraud prevention, and business record keeping.

When your information is no longer required, we may securely delete, anonymize, or archive it according to our internal policies and applicable legal requirements.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Request access to the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Request deletion of your personal information where legally possible.

• Withdraw consent for marketing communications.

• Object to certain uses of your personal information.

• Ask how your personal information is being used.

To make a privacy-related request, please contact us using the details provided below.

9. Third-Party Links

Our website or social media pages may contain links to third-party websites, payment providers, social media platforms, or external services. Harleya London is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party websites or platforms you visit.

10. Customer Reviews, Images, and Feedback

If you submit a review, testimonial, image, video, or feedback to Harleya London, we may use it for customer support, product improvement, marketing, advertising, or website display, where permitted by law and platform rules.

If you want us to remove or update your review or submitted content, you may contact us.

11. Children’s Privacy

Our website and products are intended for general consumers and are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. Changes to This Privacy Policy

Harleya London may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or data practices.

Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy regularly.

13. Contact Us

For any privacy-related questions, requests, complaints, or concerns, you can contact Harleya London at:

Phone Number: 0300 0604922
Email: info@harleya.com